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Frequently asked Questions

How long will it take to receive my order?
It takes between 2 and 4 weeks to receive your orders depending on the items and the country of delivery. When your order is shipped, you will automatically receive your tracking number. You also have the option of using our order tracking service here.

How much does delivery cost?
We offer free and tracked delivery to the following countries: France, Belgium, Luxembourg, Switzerland and Canada.

We also deliver to the rest of the world for the sum of 5.90

I only received part of my order. Is this normal?

If you order several items, it is normal that you receive your order separated in several packages.

You will receive an email informing you of the status of your order and shipment, you will have multiple emails if you order multiple items.

How to order?
To order, simply go to our website: You then only have to choose the items of your choice by clicking on "Add to cart". Then, go to your shopping cart (the small cart at the top right of our site) and click on "Proceed to payment".

What methods of payment are accepted?
You can pay by credit card, we accept the following cards: Visa, Mastercard, American Express. You can also use PayPal or Apple Pay.

What should I do if I am not satisfied with my order?
You have 14 days from the date your order is delivered to you to let us know that you wish to make a return. If your product does not meet your expectations, simply send us an email to: - specifying your order number and the item you wish to return.

How can I contact you?
To contact us, the easiest and fastest way for you is to use our interactive chat service or to use our form contact or email here:

We respond between 24 and 48 hours.

Happy shopping to you!